Terms & Conditions
Before you use the spaacademytraining.co.uk website (the “Site”), please read the following basic terms that govern your use of the Site. By using the Site, you agree to follow and be bound by these terms (the “Agreement”).
Course Cancellation Policy
In the event of cancellation the deposit is non-refundable and non-transferable except in the case of personal illness where a doctors letter will be required.
In the case of a course delivered over more than one session the full amount for the course is due whether or not you complete or attend all the sessions. Your deposit or full payment is acceptance of these conditions. No refunds on partially completed courses will be made. If we have to cancel a course due to insufficient numbers all monies will be refunded or alternative arrangements made.
Most courses require students to work on each other in order to experience the treatment. This also negates the need for a model. If you feel you are unable to participate in this way or have concerns please contact us at least 10 days before your course..
In order for you to receive your certificate you will be required to complete the full course succesfully. Your attendence will be required from the start to the finish of the course.
Before booking please make sure you check with your insurance company and the relevent authorities i.e. Local council that your premises/mobile use is suitable.
Replacement of Manuals and Certificates
Should a student wish to order a replacement certificate or manual there will be an administrative charge of £25 per item.
Credit card and personal information security
Our secure server software encrypts all of your personal information during purchases, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In the event of unauthorized use of your credit card, most banks either cover all the charges that result from the unauthorized use (please check with your bank for more details).
How we use your personal information
You have our promise that any personal information you provide will never be used by anyone not employed by Spa Academy Training & Ooo La La. It is not the policy of Spa Academy Training & Ooo La La to loan, sell, or share customer information to anyone. Any financial information that is collected is used only to bill customers for orders.
We collect contact information (such as your e-mail address) when you sign up for an account, place an order or when you volunteer it for other services. If you have placed an order at spaacademytraining.co.uk, we may, from time to time, use the e-mail address you provided to send you information about news and offerings from the Spa Academy Training & Ooo La La. If you do not wish to receive such updates, you can contact us and we will remove your e-mail address. If you register for a Spa training course your personal information is held by us and is only shared with our insurance and accreditation company ABT/GTI if the need arises.
Your personal information is collected by Spa Academy Beauty Training through information you provide via our website, on an enrolment form, upon paying for a course, on your test paper, portfolio including e portfolio and on the feedback form learners are asked to complete.
Your personal information is used to process your qualification, to register you for the qualification and provide documents and certification relating to this. Your personal information will also be used for marketing (email address) if you have provided us with consent on the feedback form. Your personal information is held by us for a period of 7 years in line with our insurance policy.
If you provide us with consent to contact you via our mailing list then your email address will be shared with Mailchimp in order for us to do this. This account is password protected.
Personal information is kept in locked cabinets on site that are only accessible by authorised personnel. Records held on laptops, tablets and phones are password protected.
You have the right to ask for a copy of the information we hold on you, you must make this request in writing and we will provide this information within 30 days. You also have the right to complain to the ICO if you feel we have mishandled your information.
All prices shown in are in UK Pounds (£).
Links to other websites and services
This web site may include links to other internet sites. We do not endorse any such web sites and we are not responsible for the information, material, products or services contained on or accessible through those web sites. Your access and use of such web sites remains solely at your own risk. You may only link to this web site with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link which in our opinion is inappropriate or controversial.
We do make mistakes on occasion when we enter information into our site. As such, we reserve the right to make ‘corrections’ to information found on our site and ‘corrections’ to courses if affected.
Do we change your prices?
Occasionally, a price may be entered into our site incorrectly and we do not catch our error until we process your order. As such, we reserve the right to make ‘corrections’ to information found on our site and ‘corrections’ to courses if affected.